inrterior & exterior fabric limited warranty
Mermet takes pride in providing our customers with some of the highest quality solar shade fabrics in the industry. Our quality standards are an expression of our desire to create innovative fabrics that perform excellently while maintaining their functionality, strength and beauty over time.
Mermet conditionally warrants to its direct customers that its interior and exterior solar control fabrics will meet Mermet’s technical specifications in materials and workmanship and will maintain their functionality under normal conditions of use and treatment for a period of ten (10) or five (5) years (see below list for coverage per period and application) from date of original fabric invoice. This warranty does not cover normal changes to the fabric properties which occur during exposure to ambient conditions. Additional conditions to warranty coverage are that:
- the fabric remains in its original installed location
- the fabric be used and undergo treatment in accordance with Mermet’s technical specification
- the fabric be maintained in accordance with Mermet’s care instructions
- claims be reported, and fabric be returned, as set forth below
10 year interior warranty only applies to these fabrics:
- A Screen
- E Screen
- E Screen KOOLBLACK®
- M Screen
- R Screen
- S Screen
- T Screen
- T Screen Deco
- T Screen Naturals
- T Screen KOOLBLACK®
- Deco Screen
- Natte
- Satine
- Vienne
- Avila Twilight
- Edessa Twilight
- Flocké®
- ChromaTM
- Vizela
5 year interior warranty only applies to these fabrics:
- GreenScreen® EvolveTM
- GreenScreen® ReflectTM
- GreenScreen Revive®
10 year exterior warranty only applies to these fabrics:
- Natte
- Satine
- Vienne
5 year exterior warranty only applies to these fabrics:
- A Screen
- E Screen
- E Screen KOOLBLACK®
- M Screen
- R Screen
- S Screen
- T Screen
- T Screen KOOLBLACK®
- Deco Screen
Mermet’s customer must report to Mermet’s Quality Department:
- any fabric quality claims (color variations, weaving abnormalities, or other defects) prior to fabrication or installation of the window shade
- Any claims due to fabric loss of functionality prior to removal of the shade system from the window
Defective fabric must be returned to Mermet without hardware and within 50 days after the defect or loss of functionality has been discovered.
This warranty does not cover the costs of labor, dismantling the fabric from hardware or other installation, reassembly of replacement fabric onto hardware or other installation, transport or shipping, loss of time or inconvenience. Under this warranty, Mermet’s sole obligation, and the customer’s sole remedy, will be the replacement of nonconforming fabric, timely returned to Mermet, after inspection and agreement by its Quality Department. Such replacement will be with like or similar fabrics.
